Where does VILIÈRE deliver?
We deliver to Bulgaria and selected European Union countries. The available delivery options and shipping cost for your address will be shown during checkout.
How long will delivery take?
Processing and delivery times depend on the product, supplier and destination. The estimated delivery time applicable to your order will be shown before checkout whenever available.
Can products from one order arrive separately?
Yes. Products may be supplied from different European locations and may arrive in separate packages. You will not be charged additional shipping beyond the amount confirmed at checkout.
How can I track my order?
When tracking is available, you will receive a shipping confirmation email containing your tracking details. Carrier tracking may take time to update after dispatch.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help, but we cannot guarantee changes or cancellation after an order has entered processing or has been dispatched.
How do I choose the correct size?
Use the size guide and measurements shown on each product page. Sizes can vary between products and suppliers, so always check the product-specific measurements before ordering.
Can I return an item?
EU consumers generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods. Certain legal exceptions apply, including some personalised products and sealed hygiene-sensitive products once unsealed.
Please read our Returns & Refunds page and contact us before sending anything back.
What should I do if my product is faulty, damaged or incorrect?
Contact us as soon as possible with your order number, a description of the issue and clear photographs where appropriate. We will review the case and provide further instructions. Your statutory rights are not affected.
Why is a product marked as unavailable?
Availability can change quickly. If a product is unavailable, it may be restocked or replaced with a similar carefully selected VILIÈRE style.
Are payments secure?
Available payment methods are shown during checkout. Payments are processed through the secure payment providers enabled for the VILIÈRE store. We do not directly store your full payment card details.
How can I contact VILIÈRE?
Email: blackline.executivedrive@gmail.com
Customer Support: +359 888 097 222
Additional Contact: +359 883 539 393